At Coolove, we want you to love your purchase! But if something isn’t quite right, we offer a 7-day full exchange or return policy on most items. Here’s a quick rundown of what you need to know:
How to Make a Return:
- Contact Us: Reach out to our friendly customer service team within 7 days of delivery at [email protected]. They’ll issue a return authorization number (RAN) to get you started.
- Condition of Return:• Unopened Products: Get a full refund minus a 20% restocking fee (shipping costs not included). • Opened Products: Expect a 35% restocking fee (shipping costs not included). The product must be in its original packaging with all parts included.
- Important:• You are responsible for all return shipping costs. Make sure to insure your package – Coolove won’t be liable for damages without insurance. • Measure Twice, Buy Once: It’s your responsibility to ensure furniture fits through doorways, etc. Exchanges or returns due to sizing issues will follow the standard return policy.
What Can’t Be Returned:
• Special orders • Clearance items • Floor models • Discounted items • Modified, altered, or used items
Special Orders:
• These are final – no returns or cancellations. • Deposits for canceled special orders will be forfeited. • Delays can happen, but Coolove will keep you updated.
Refunds:
• Once your return is inspected (usually within 7-10 business days), you’ll receive a refund minus applicable fees (restocking and return shipping). • Original shipping costs are non-refundable.
Need Help?
Our customer service team is happy to assist with any questions. Contact them at [email protected].
Key Takeaways:
• Contact Coolove within 7 days of delivery to initiate a return. • Unopened products get a 20% restocking fee, opened products 35%. • You cover return shipping and insurance. • Measure furniture carefully before you buy. • Special orders are final sale.
By following these simple guidelines, you can ensure a smooth and hassle-free return experience with Coolove!